Shortly after the great release of Samsung Galaxy S8 and S8+, the company is experiencing a series of complaints regarding the speakers on the handsets. Some users reported how, while listening to music, streaming videos, or playing games, the audio gets interrupted. Unfortunately, Samsung did not offer many solutions for this issue.
What is the nature of the problem?
An American forum of the Samsung community discussed the issue, and suggested that this might be a hardware problem. Those users who reported the event also said how tapping hard above the speaker fixes it. Also, a second tap will render a new interruption of the audio.
This is why they came to the conclusion that there must be some loose contacts among the phone’s wires. Such an outcome is bad news for the users who bought the faulty phones, since a software update would not be a solution to fix the speakers.
When asked about the issue, Samsung offered a different explanation. The company refused to exchange the faulty phones with new ones, since they claim this must be a software issue. There is no need to mention that many were outraged by this response, but what if it is true?
Samsung offered a rude response to the complaints
There are users who thought of rebooting their phones or performing a factory reset. Surprisingly, this appears to have solved the problem. Therefore, Samsung’s explanation might be accurate. Still, this does not change the company’s attitude, which might affect their sales.
Samsung should make an official declaration and disclose the source of the problem. If there is a software issue, they should let customers know if they have an update ready or not. Also, if the problem concerns the hardware components, the company should replace the faulty devices.
Unfortunately, Samsung Galaxy S8 and S8+ had quite a shaky start. After being so highly anticipated, Samsung should have delivered flawless phones and rise to the high expectations of the customers. Let’s hope that they would solve the issue and no longer disappoint their fans.
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